## Forgot / Reset Password


If you don't remember your password:

1. Click **Forgot password?** on the login page.
2. Enter your Email address. If an account with this address exists, we'll send you a **link to reset**.
3. Open the email and follow the link. You'll be asked to enter the **6-digit Verification Code** from the email.
4. Set a new password, confirm it and select **Save password**.


Notes:

- The Verification Code is valid for one hour – reset the password as soon as possible.
- If you don't receive an email: Check the spam folder and make sure the address is correct. You can request a new link via **Forgot password?**.
- Then log in as usual with the new password.


## Change password (if you are logged in)


1. Open **Personal Data** in the user menu.
2. Switch to the **Security** tab and open **Change password**.
3. Enter your **current password**.
4. Enter the **new password** and confirm it.
5. Save – "Password has been updated."


Use a **strong password** that you don't use anywhere else. It shouldn't contain common words, your name, email, phone number, etc.—so it's not easy to guess.


## Change Email address (login address)


Your Email address is the address for login and Securitys notifications. A change requires **verification of the new address**:

1. Open **Personal Data** in the user menu, stay in the **My Data** tab and go to **Email address**.
2. Enter the new Email address and click on **Send confirmation email**.
3. We will send a confirmation email to the **new** address.
4. Open this email and **click the link** to complete the change.


Only after clicking on the confirmation link is the new address active. As long as you do not confirm, your old address remains valid.


## Confirm Email address (after registration)


After registration, we will send you a confirmation link (or a 6-digit code) to your Email address. Open it to activate your account. If the link has expired, you can request a new one.


[Reset Password](https://app.medical-id.org/forgotpassword) · [Open Securityseinstellungen](https://app.medical-id.org/account-settings#security) · [Open Email Settings](https://app.medical-id.org/account-settings#data)