Your Medical ID products – wristband, pendant, card, loop, key fob, sticker – carry a printed QR code and a PIN. In order for a product to show your profile in an emergency, you have to connect it to your account once.


## Connect product


1. Open **QR Products**.
2. Select **Add product**.
3. **Enter the 7-character PIN printed on your Medical ID product.**
4. Select **Link to account** – the product is now yours and will show your emergency profile during the scan.


## Disconnect (decouple)


If you don't want to use a product temporarily:

- Select **Disconnect** for the product and confirm the note.
- After that, this product **no longer** displays your data during the emergency scan.
- **The product will remain permanently associated with your account** and can only be reactivated later by you via **Reconnect**.
- Unpair does not transfer the product to another person. Another account cannot activate the PIN.


## Frequently Asked Questions


- **I can't find the PIN:** It's printed directly on the product (7 characters).
- **The PIN is not accepted:** Check case and that no characters are swapped. If you have persistent problems, support will help.
- **A product already belongs to someone else:** The PIN is not transferable. Even after unpairing, only the previous owner can reconnect it. Support cannot bypass a third-party assignment by simply re-entering it.


[Open products and QR codes](https://app.medical-id.org/products)