Product & emergency
By Manfred
By Manfred
Linking a QR product to your account (wristband, pendant, card, etc.)
Your Medical ID products – wristband, pendant, card, loop, key fob, sticker – carry a printed QR code and a PIN. In order for a product to show your profile in an emergency, you have to connect it to your account once. Connect product 1. Open QR Products. 2. Select Add product. 3. Enter the 7-character PIN printed on your Medical ID product. 4. Select Link to account – the product is now yours and will show your emergency profile during the scan. Disconnect (decouple) If you don't want to use a product temporarily: - Select Disconnect for the product and confirm the note. - After that, this product no longer displays your data during the emergency scan. - The product will remain permanently associated with your account and can only be reactivated later by you via Reconnect. - Unpair does not transfer the product to another person. Another account cannot activate the PIN. Frequently Asked Questions - I can't find the PIN: It's printed directly on the product (7 characters). - The PIN is not accepted: Check case and that no characters are swapped. If you have persistent problems, support will help. - A product already belongs to someone else: The PIN is not transferable. Even after unpairing, only the previous owner can reconnect it. Support cannot bypass a third-party assignment by simply re-entering it. Open products and QR codes
How Medical ID works in an emergency
In an emergency, helpers or doctors need to see your most important health data quickly – without logging in. There are two ways to do this. Two ways to an emergency profile 1. Scan QR code: A helper scans the QR code on your product (wristband, pendant, card...). It will take you to a page that displays your emergency profile. 2. Enter PIN: Alternatively, a helper can enter the PIN via the emergency page. This will give them access to your emergency record. Optionally, they can provide a phone number for callbacks (this will be automatically deleted after 30 days). What happens during the scan - Your emergency profile is displayed without logging in. Personal data, Emergency contacts and Advance Directive are visible in the Free scope; during the trial phase and with Lifetime, Medical History, Quick Check and treatment instructions are added. - Saved Emergency contacts can be notified via email and SMS if the required contact details are available and notifications are enabled. The confirmation status displayed in the interface is separate from this. - You can optionally receive an email as soon as one of your QR codes is scanned. - To prevent abuse, contacts will not be alerted again with each subsequent scan within an 18-hour blocking period. What helpers see Depending on your plan and settings, you'll see things like: - Personal Data and Emergency contacts - Your medical history (allergies, medications, diagnoses...) - The Quick Check (quick yes/no indications such as heart attack, pacemaker, diabetes) - A note if you are Jehovah's Witness (religious guidelines on blood products) - Your Advance Directive and – if unlocked and available – other Documents Quick Check The Quick Check gives first responders the most important information at a glance. When you activate the list, you must fill it out completely – incomplete information can lead to dangerous miscalculations in an emergency. You confirm that you have answered each point carefully and truthfully. Custom Preview Via Emergency View you can see your emergency profile with the same tariff-dependent areas that are shared during the scan. Check this view for important changes and before using the QR product in everyday life. Open your own Emergency View
Completing Quick Check
The Quick Check shows first responders particularly important yes/no cues at a glance. Open Medical Profile → Quick Check and activate Quick Check use? with Yes. After that, the Note before activation message window will appear. Read the note and select Understood, continue. Then answer each point completely and truthfully with Yes or No. Changes will be saved automatically; at the top, Will be saved... and then Saved will appear briefly. An activated but incompletely completed Quick Check can be misunderstood in an emergency. The wording I hereby confirm that I have carefully weighed each individual point! describes the confirmation for the activation; it is not a permanently visible menu item of its own. If you set Use Quick Check? back to No, the area will not be displayed in the emergency profile. Open Quick Check
Public emergency view and personal preview
A helper can reach the Emergency View by scanning the QR code or entering the product PIN. No login to your account is required. The content released for emergencies is displayed according to your plan and settings. Via Emergency View you can control for yourself which tariff-dependent areas of your profile are released for helpers. Check the Emergency View for important changes to medications, allergies, contacts, Advance Directive or Documentsn and before you use a QR product in everyday life. A helper can optionally leave a telephone number for queries when calling. It is transmitted to the notified Emergency contactsn, stored only temporarily and deleted after 30 days. Open your own Emergency View
Emergency scan notifications
In the user menu, open Personal Data, switch to the Privacy tab and go to Notifications. Under Scan alert to me you can determine whether you will be notified by e-mail yourself during a scan. Under Notify emergency contacts during the scan you control the notification of your saved Emergency contacts. Notification of the Emergency contacts can include email and, if you have a mobile number, SMS. Your own scan notification will be sent to the Email address of your account. Under Emergency contacts, you can tell by the status Confirmed or Confirmation pending whether the invitee has already accepted their role. To protect against repeated alarms, contact notifications have an 18-hour lockout period. Additional scans within this period will not trigger the same contact notification again. My scan email and contact notification are separate settings and can be turned on or off independently. Open Scan Notifications