Your Medical ID products – wristband, pendant, card, loop, key fob, sticker – carry a printed QR code and a PIN. In order for a product to show your profile in an emergency, you have to connect it to your account once.
Connect product
- Open QR Products.
- Select Add product.
- Enter the 7-character PIN printed on your Medical ID product.
- Select Link to account – the product is now yours and will show your emergency profile during the scan.
Disconnect (decouple)
If you don't want to use a product temporarily:
- Select Disconnect for the product and confirm the note.
- After that, this product no longer displays your data during the emergency scan.
- The product will remain permanently associated with your account and can only be reactivated later by you via Reconnect.
- Unpair does not transfer the product to another person. Another account cannot activate the PIN.
Frequently Asked Questions
- I can't find the PIN: It's printed directly on the product (7 characters).
- The PIN is not accepted: Check case and that no characters are swapped. If you have persistent problems, support will help.
- A product already belongs to someone else: The PIN is not transferable. Even after unpairing, only the previous owner can reconnect it. Support cannot bypass a third-party assignment by simply re-entering it.