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Getting started with Medical ID
Medical ID is your digital medical profile. In an emergency, helpers and doctors can see your most important health data via your QR code or a PIN – without having to log in. Create an account 1. Open app.medical-id.org. 2. Select Register, enter your Email address and a strong password, and select Create account. Alternatively, you can use Continue with Google if this option is offered. 3. Confirm your Email address via the link sent to you or with the 6-digit Verification Code. If the link has expired, select Resend link. 4. When you log in for the first time, onboarding will guide you through the most important details. When you complete the onboarding for the first time, a free trial period of 30 days begins. After that, the free scope applies or you unlock Lifetime once. Sign up - Go to app.medical-id.org and log in with email and password. - If you've set up a passkey, you can also select Log in with Passkey on a supported device. - In the user menu, open Personal Data and switch to the Security tab. From there, you can manage two-factor authentication and passkeys, sign out active devices and sessions, and check Login activity. Forgot password 1. Click Forgot password? on the login page. 2. Enter your Email address. 3. You will receive an email with a link to set a new password. The dashboard – your overview After logging in, you'll see your dashboard with a progress bar, how complete your profile is, and the sections: - Personal Data – name, photo, address, availability, height, weight, language skills and health insurance. - Medical Profile – under Medical History you care for allergies, medications, diagnoses, vaccinations, etc. - Emergency contacts – People who are notified in the event of an emergency. - Advance Directive – your pension text as a PDF. - QR products – connect your wristbands, pendants, or cards to the account. Work through the list How to get your Medical ID up and running in order. At least one confirmed emergency contact, a Advance Directive and a connected QR product are particularly important. Then check what the profile looks like for helpers via Emergency View. Open Medical ID
Account & plansChanging your password and email address
Forgot / Reset Password If you don't remember your password: 1. Click Forgot password? on the login page. 2. Enter your Email address. If an account with this address exists, we'll send you a link to reset. 3. Open the email and follow the link. You'll be asked to enter the 6-digit Verification Code from the email. 4. Set a new password, confirm it and select Save password. Notes: - The Verification Code is valid for one hour – reset the password as soon as possible. - If you don't receive an email: Check the spam folder and make sure the address is correct. You can request a new link via Forgot password?. - Then log in as usual with the new password. Change password (if you are logged in) 1. Open Personal Data in the user menu. 2. Switch to the Security tab and open Change password. 3. Enter your current password. 4. Enter the new password and confirm it. 5. Save – "Password has been updated." Use a strong password that you don't use anywhere else. It shouldn't contain common words, your name, email, phone number, etc.—so it's not easy to guess. Change Email address (login address) Your Email address is the address for login and Securitys notifications. A change requires verification of the new address: 1. Open Personal Data in the user menu, stay in the My Data tab and go to Email address. 2. Enter the new Email address and click on Send confirmation email. 3. We will send a confirmation email to the new address. 4. Open this email and click the link to complete the change. Only after clicking on the confirmation link is the new address active. As long as you do not confirm, your old address remains valid. Confirm Email address (after registration) After registration, we will send you a confirmation link (or a 6-digit code) to your Email address. Open it to activate your account. If the link has expired, you can request a new one. Reset Password · Open Securityseinstellungen · Open Email Settings
Product & emergencyLinking a QR product to your account (wristband, pendant, card, etc.)
Your Medical ID products – wristband, pendant, card, loop, key fob, sticker – carry a printed QR code and a PIN. In order for a product to show your profile in an emergency, you have to connect it to your account once. Connect product 1. Open QR Products. 2. Select Add product. 3. Enter the 7-character PIN printed on your Medical ID product. 4. Select Link to account – the product is now yours and will show your emergency profile during the scan. Disconnect (decouple) If you don't want to use a product temporarily: - Select Disconnect for the product and confirm the note. - After that, this product no longer displays your data during the emergency scan. - The product will remain permanently associated with your account and can only be reactivated later by you via Reconnect. - Unpair does not transfer the product to another person. Another account cannot activate the PIN. Frequently Asked Questions - I can't find the PIN: It's printed directly on the product (7 characters). - The PIN is not accepted: Check case and that no characters are swapped. If you have persistent problems, support will help. - A product already belongs to someone else: The PIN is not transferable. Even after unpairing, only the previous owner can reconnect it. Support cannot bypass a third-party assignment by simply re-entering it. Open products and QR codes
Account & plansPlans and Lifetime
Medical ID is available as a free account and as a lifetime (one-time, permanent). When you first complete onboarding, you can try Lifetime features for free for 30 days. During this active trial period, the same feature areas as Lifetime are unlocked. After expiration, the free scope applies if Lifetime has not been purchased. Free With the free account, you can use the core features: - Personal data, emergency contacts and living wills. - A language (your language of residence). - Personal data, emergency contacts and living wills are visible in the emergency view. A free account with at least one actively connected QR product will be retained. If there is neither a lifetime nor an active QR product after the end of the trial period, you will first receive warnings by email. Without a response, the account will be completely deleted 37 days after the end of the trial period. Therefore, connect your product or save the required data in good time. Lifetime With Lifetime you permanently unlock all functions: - All eight profile languages: German, English, Spanish, French, Italian, Portuguese, Greek and Polish. - Automatic translation of your medical data. - Medical history, quick check, treatment instructions and all emergency areas. Lifetime is a one-time payment – not a subscription and not a time-limited activation. It remains permanently active for this account. Buy Lifetime directly in the app The regular price displayed in the app is 65 euros. Individual existing customers can see a personal, cheaper offer; the amount that is displayed in the checkout before payment is always binding. In the checkout – if available for the account and PayPal processing – you can choose between PayPal, credit card and SEPA direct debit. After successfully confirming the payment, Lifetime is activated and the invoice is sent by e-mail. As long as a payment is still being processed as "pending", it is not yet finally completed. Open Lifetime Offer
My data & profileAdvance Directive
Medical ID automatically creates your Advance Directive as a PDF – or you can upload an existing one. Variant 1: Create with Medical ID In the generator, your Advance Directive is automatically created as a PDF. The legal sections have already been checked; you add your personal free text and your information. Procedure: 1. Open Advance Directive → Directive and select Create with Medical ID. 2. Select Start or Open Generator. 3. Fill in the required fields. Name and date of birth are from Personal Data; complete your medical Instructions, representation details, and place and date. 4. Put your signature under My signature. 5. Select Save and recreate PDFs – the PDF will be generated and saved per display language. Free text and languages - What you write in the current language in the text field will be automatically translated into your other languages (DeepL) when you save it. - If you want a different source language, first select the tab of that language at the top and write there. - Alternatively, you can maintain each language yourself in manual mode. Option 2: Upload your own directive Already have a Advance Directive? Open Advance Directive → Directive, select Upload your own directive and then Upload. Upload the file as a PDF per language. Up to 2 pages are possible in the free version, up to 4 pages during the trial period and with Lifetime. A file can be no larger than 10 MB. Select the correct document language in the tab bar. You can replace or delete an uploaded Advance Directive later. Then check PDF Preview or in the download to see if the correct version is stored. Treatment Instructions / Blood Products In the treatment instructions, you can specify detailed wishes (e.g. for blood and blood components). If you activate this list, you will have to fill it out completely – incomplete information can lead to your treatment request not being taken into account in emergencies. Tariff notice With a Free account you only download/create the Advance Directive in your residence language. With Lifetime you unlock all languages. Download You can download a Advance Directive created with the generator under Downloads per language via With signature or Without signature. On the other hand, you can open or download a self-uploaded Advance Directive in the Advance Directive → Directive area. Open Advance Directive · Open Downloads
Shop & productsOrder, pay and order confirmation
In the Medical ID Shop, select the desired product and the variants offered. In the shopping cart you can check quantities, remove items and check the order total. Your email address, name and full delivery address are required for the order; a phone number is optional. Payment Payment is made via the PayPal payment methods actually offered in the checkout. First, fill in all mandatory fields. A payment with the status pending is still being processed – please do not pay again. As soon as the payment is confirmed, the order will be processed automatically. Confirmation After a successful order, you will receive an order number and a confirmation by e-mail. If the e-mail is missing, also check the spam folder. For a support request, the order number is sufficient; do not send complete card or bank details.