Account & plans
By Manfred
By Manfred
Plans and Lifetime
Medical ID is available as a free account and as a lifetime (one-time, permanent). When you first complete onboarding, you can try Lifetime features for free for 30 days. During this active trial period, the same feature areas as Lifetime are unlocked. After expiration, the free scope applies if Lifetime has not been purchased. Free With the free account, you can use the core features: - Personal data, emergency contacts and living wills. - A language (your language of residence). - Personal data, emergency contacts and living wills are visible in the emergency view. A free account with at least one actively connected QR product will be retained. If there is neither a lifetime nor an active QR product after the end of the trial period, you will first receive warnings by email. Without a response, the account will be completely deleted 37 days after the end of the trial period. Therefore, connect your product or save the required data in good time. Lifetime With Lifetime you permanently unlock all functions: - All eight profile languages: German, English, Spanish, French, Italian, Portuguese, Greek and Polish. - Automatic translation of your medical data. - Medical history, quick check, treatment instructions and all emergency areas. Lifetime is a one-time payment – not a subscription and not a time-limited activation. It remains permanently active for this account. Buy Lifetime directly in the app The regular price displayed in the app is 65 euros. Individual existing customers can see a personal, cheaper offer; the amount that is displayed in the checkout before payment is always binding. In the checkout – if available for the account and PayPal processing – you can choose between PayPal, credit card and SEPA direct debit. After successfully confirming the payment, Lifetime is activated and the invoice is sent by e-mail. As long as a payment is still being processed as "pending", it is not yet finally completed. Open Lifetime Offer
Account, privacy and notifications
Set notifications In the user menu, open Personal Data, switch to Privacy and go to the Notifications section. There you will find: - Notify emergency contacts during the scan: As soon as someone scans one of your QR codes, your Emergency contacts will immediately receive an email with the most important emergency data. - Scan alert to me: You will receive an email to your account address as soon as one of your QR code products is scanned. This is how you can track scans. - Profile data reminder: We'll send you a reminder once a year to review and update your medical information. Change language The app's operating language and the display languages of your medical profile are separate settings. Open Personal Data in the user menu, stay in the My Data tab, and change the display languages in the Personal Data card. One profile language is available in the Free scope; during the trial period and with Lifetime, all eight supported profile languages are available. Security: Password and 2FA - Change password: Open Personal Data in the user menu and then Security. - Two-factor login (2FA): can be activated via an authenticator app – then you also need a code when logging in. Download your data (GDPR) - Under Privacy you download a copy of all data stored about you in machine-readable JSON format. - You can find a human-readable overview as a Profile PDF in the Downloads area. - In justified cases, you can request a restriction of data processing; each request will be reviewed individually (response within 30 days). Delete account Open Personal Data in the user menu, switch to Security and select the Delete account ... button in the Delete account card. First, confirm each consequence displayed. Then enter your current password and the word "DELETE". If two-factor authentication is active, the current 6-digit code from your authenticator app will also be requested. Only Permanently delete account will start the irrevocable deletion. Linked QR products will be permanently revoked. They will then no longer show an emergency profile and cannot be reactivated in this or any other account. Download the required data beforehand via the data export or as a PDF. Open Privacy and Notifications · Open Security and Account Deletion
Changing your password and email address
Forgot / Reset Password If you don't remember your password: 1. Click Forgot password? on the login page. 2. Enter your Email address. If an account with this address exists, we'll send you a link to reset. 3. Open the email and follow the link. You'll be asked to enter the 6-digit Verification Code from the email. 4. Set a new password, confirm it and select Save password. Notes: - The Verification Code is valid for one hour – reset the password as soon as possible. - If you don't receive an email: Check the spam folder and make sure the address is correct. You can request a new link via Forgot password?. - Then log in as usual with the new password. Change password (if you are logged in) 1. Open Personal Data in the user menu. 2. Switch to the Security tab and open Change password. 3. Enter your current password. 4. Enter the new password and confirm it. 5. Save – "Password has been updated." Use a strong password that you don't use anywhere else. It shouldn't contain common words, your name, email, phone number, etc.—so it's not easy to guess. Change Email address (login address) Your Email address is the address for login and Securitys notifications. A change requires verification of the new address: 1. Open Personal Data in the user menu, stay in the My Data tab and go to Email address. 2. Enter the new Email address and click on Send confirmation email. 3. We will send a confirmation email to the new address. 4. Open this email and click the link to complete the change. Only after clicking on the confirmation link is the new address active. As long as you do not confirm, your old address remains valid. Confirm Email address (after registration) After registration, we will send you a confirmation link (or a 6-digit code) to your Email address. Open it to activate your account. If the link has expired, you can request a new one. Reset Password · Open Securityseinstellungen · Open Email Settings
Lifetime payment, payment status and invoice
Lifetime is a one-time, permanent activation and not a subscription. The regular price in the app is 65 euros; in the case of a personal existing customer offer, the amount visible in the checkout may be lower. Depending on availability in PayPal payment processing, you can choose PayPal, credit card or SEPA direct debit. The payment methods that are actually offered to you in the checkout are decisive. A payment with the status pending is still in process and not yet finally confirmed. If Medical ID shows that PayPal has accepted and processed the payment, do not start a second payment. Lifetime is automatically activated as soon as PayPal confirms receipt of payment. Repeated browser feedback continues the same purchase attempt and should not generate additional orders. After the successful payment confirmation, Lifetime is activated. The invoice is then created and sent by e-mail. Invoice creation does not block the already confirmed Lifetime activation; if the invoice is missing by way of exception, support can track it on the basis of the payment. If you have been charged, but Lifetime remains inactive after a reasonable processing time, please send the account email address and the PayPal transaction number, if available, to support. Do not send complete bank or card information. Open Lifetime and Payment
Passkeys, two-factor login and active sessions
Open Personal Data in the user menu and switch to the Security tab for additional protection of the login. - Two-factor authentication: Select Enable two-factor, link an authenticator app, and confirm the setup with the generated code. - Passkeys: Select Set up passkey on a supported device and browser, confirm using Face ID, Touch ID, Windows Hello, or a Securitysschlüssel, then give the device a name. You can Add another passkey later. - Active devices & sessions: Check which devices your account is signed in to. Select Sign out for a single session or Sign out all other devices. - Login activity: Check suspicious logins. The login history is automatically deleted after 90 days. If a passkey doesn't work on a device, sign in with your password and, if applicable, 2FA and manage the passkey in the Securityseinstellungen. Don't remove a passkey that works until at least one other secure sign-in option is available. If you've lost access to your authenticator app, contact [email protected]. Open Securityseinstellungen
Languages and automatic translations
The Medical ID interface is available in German, English, Spanish, French, Italian, Portuguese, Greek, and Polish. The operating language and the display languages of your medical profile are separate settings. In the Free scope, you use a profile language that is derived from your place of residence. During the test phase and with Lifetime, all eight profile languages are available. Medical free texts are translated from the main language for the other selected display languages and displayed for review before saving. Structured selection lists are already stored in the supported languages. Do not activate Translations reviewed until the medical sense is correct. If you activate another display language, Medical ID will trigger the translation of the medical entries for that language. You should then randomly check existing language versions, especially for medical terms, proper names and individual notes. A file you upload yourself does not automatically become a new language version. Advance Directiveen and other language-dependent documents are managed separately for each language. Open language and profile data